WILD LIFE

CANCELLATION POLICY AND FEES

We kindly request for 24 hours notice if you are unable to attend your appointment, failure to do so could result in being charged 50% of the appointment, however we do appreciate certain circumstances.

If you are running late to an appointment, please call our reception team as soon as possible. If you are more than 10 minutes late to your appointment, we will endeavor to accommodate all/part of your service, however in some circumstances, this isn’t always possible and you may still be charged for your appointment.

3 consecutive no show to an appointment will require full payment at time of booking.

*Appointment reminders are delivered to clients with appointments 48 hours prior to appointment via email and text message from Fresha, our booking and payments provider.

*Adam (Origin) is a freelance session stylist and his working hours are subject to change at short notice. We appreciate your flexibility and understanding.

DEPOSIT POLICY

Services based on their duration will require a deposit due to the length of time required to provide certain services, if your service requires a deposit, you will be asked to pay the deposit by Fresha when booking online or via email if you make an appointment with our reception team.

CLOTHING POLICY

Whilst our team work with as much precaution as possible to avoid damages and colour stains, there are occasions where this might not be as effective due to the nature of the service or hair length. Wild Life Hairdressing takes no responsibility for damages to any personal property, belongings or clothing. We advise that you dress appropriately with this in mind.

BEHAVIOUR POLICY

Our staff will try and accommodate all reasonable requests to the best of our capacity, however our staff will not tolerate any aggressive behaviour or attitude. Please respect each other and act kindly. Failure to follow this guideline may result in not being able to provide you with services we offer.

DISCOUNT POLICY

Discounts cannot be used in conjunction with any other promotion.